Customer Service Professional
22 hours ago
We are seeking enthusiastic individuals who are passionate about delivering exceptional customer service and thrive in a team-oriented environment. Our ideal candidate is a strong communicator with excellent interpersonal skills.
Responsibilities- Answer inbound calls and respond to customer inquiries.
- Provide accurate information regarding products and services.
- Resolve customer complaints with professionalism and empathy.
- Document all customer interactions in the CRM system.
- Follow communication scripts and standard operating procedures.
- Meet or exceed performance metrics including call quality and handle time.
- Collaborate with team members and supervisors to improve service delivery.
- Must be 18 years or older.
- High school diploma or equivalent required.
- Fluent in English and Spanish (spoken and written).
- Strong verbal and written communication skills.
- Ability to multitask and manage time effectively.
- Basic computer literacy and typing skills.
- Previous customer service or call center experience is a plus.
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