Remote Customer Service Professional

2 days ago

Batangas, Calabarzon, Philippines beBeeCustomer Full time ₱1,200,000 - ₱1,500,000
Job Opportunity

MCI is a leading Business Process Outsourcing company delivering tailored solutions to meet client needs. With a commitment to excellence and innovation, we establish ourselves as trusted industry partners.

We seek enthusiastic remote customer service professionals to support various customer initiatives for well-known clients. In this role, you'll assist customers with inquiries and provide excellent service. This opportunity contributes to high-impact projects with iconic brands. If you're a natural problem solver who excels at creating memorable experiences, we'd love to hear from you.

Candidates must have prior call center experience and reside within a reasonable distance of our office.

You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • Strong language proficiency in English
  • Work-from-home experience

To be considered for this position, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Responsibilities

Key responsibilities include:

  • Handling inbound and outbound calls professionally and efficiently
  • Resolving customer issues through effective problem-solving
  • Researching and retrieving information to support customer needs
  • Accurately documenting interactions and processing claims
  • Guiding customers through options to find the best solutions
  • Following scripts, policies, and procedures while using available resources
  • Protecting customer privacy and handling sensitive information appropriately
  • Escalating complex issues to team members
  • Staying current with training, updates, and program knowledge
  • Maintaining consistent attendance and adhering to scheduling requirements
Qualifications

Qualified candidates are highly motivated and dedicated, with the following qualifications:

  • 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

At MCI, your hard work deserves recognition and rewards. Our compensation packages are competitive and designed to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Benefits include:

  • HMO coverage plus dependent
  • Rank & File: ₱100,000 coverage
  • Supervisors/Managers: ₱120,000 coverage
  • Dental coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning

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