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15 hours ago
We are seeking a Support Specialist to join our team. The ideal candidate will assist users via chat, email, and ticketing systems, resolving technical and general inquiries with professionalism and speed.
As a Support Specialist, you will be the primary point of contact for customers experiencing technical or account-related issues. You will troubleshoot and resolve these issues in a timely and professional manner.
The key responsibilities of this role include:
- Responding to customer inquiries across multiple channels
- Troubleshooting and resolving technical or account-related issues
- Using translation tools effectively to support non-English speaking users
- Providing clear instructions and solutions in a friendly, patient, and professional manner
- Escalating complex issues to the appropriate technical teams when needed
- Accurately logging customer interactions and feedback for quality and improvement
To be successful in this role, you will need:
- At least 1 year of experience in customer or technical support (remote or on-site)
- Fluent in English (written and verbal); additional languages are a plus
- Willing and available to work in rotating shifts, including overnight, weekends, and holidays
- Confident using and switching between support systems and translation functionalities
- Strong problem-solving skills and a calm approach under pressure
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