Senior Online Community Manager

1 day ago

Quezon City, National Capital Region, Philippines beBeeReputation Full time ₱70,000 - ₱80,000
Job Title:

We are seeking a dedicated Online Reputation and Community Manager to strengthen and protect our clients' online presence.

About the Role

This role involves monitoring key review platforms, crafting empathetic and professional responses, and supporting initiatives that encourage positive client feedback. You will also leverage AI tools and automation platforms to streamline processes, track performance, and deliver actionable insights.

Responsibilities
  • Monitor major review platforms daily for new activity.
  • Draft and post timely, professional responses to customer reviews (positive and negative).
  • Assist in implementing outreach campaigns to encourage satisfied clients to leave positive reviews.
  • Track review performance metrics and generate regular reports for management and clients.
  • Leverage AI tools for review responses, sentiment analysis, and customer follow-ups.
  • Support automation initiatives to ensure scalable, repeatable reputation management processes.
Requirements
  • Background in community management or customer success roles.
  • Experience in customer service, reputation management, or community building.
  • Experience with AI tools and automation connectors like Zapier, Make, or similar.
  • Ability to design workflows, not just execute tasks.
  • Basic Google Sheets/Excel proficiency for trackers and reporting.
  • Strong written communication with empathy and professionalism.
  • Independence & proactivity in managing workload and tasks.
Benefits
  • 100% Remote Work.
  • Attendance, Anniversary, and Referral Incentives.
  • Paid and US Holiday Time Off.
  • Health Insurance.
  • Yearly Performance Evaluation.
Skills
  • Excellent communication and interpersonal skills.
  • Able to work independently and collaboratively as part of a team.
  • Strong analytical and problem-solving skills.
  • Familiarity with AI tools and automation platforms.
  • Proficient in Google Sheets/Excel for data tracking and reporting.

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