Digital Engagement Manager for Online Communities

1 day ago

Makati City, National Capital Region, Philippines beBeeEngagement Full time ₱400,000 - ₱800,000

Job Description

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  • The ideal candidate will be responsible for engaging with online communities on behalf of high-profile content creators, ensuring a positive and personalized experience.

  • The successful candidate will identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural and customer-focused manner.

  • Prompt responses to inquiries, resolution of issues, and provision of accurate information about products and services are essential.

  • Maintenance of detailed records of conversations and transactions in CRM systems is crucial.

  • Collaboration with team members to optimize chat strategies and share best practices is vital.

  • Upholding the highest standards of professionalism and confidentiality at all times is expected.

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Required Skills and Qualifications

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  • Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.

  • Exceptional written communication skills and the ability to multitask across multiple chat sessions.

  • High emotional intelligence and a genuine passion for customer engagement and satisfaction.

  • Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.

  • Track record of meeting or exceeding sales targets in a fast-paced environment.

  • Familiarity with CRM tools and online chat software.

  • Ability to work independently and as part of a remote team.

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Benefits

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  • A competitive fixed rate plus commission on upsells and conversions.

  • Opportunities for advancement and performance-based bonuses.

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Why Work with Us?

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  • Work remotely with flexible scheduling options.

  • Represent high-profile content creators and help grow their online communities.

  • Be part of a dynamic, supportive team that values innovation and results.

  • Access to ongoing training and professional development.

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