Technical Support Expert

1 day ago

Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱500,000 - ₱800,000
Technical Support Advocate

We are seeking a highly skilled Technical Support Advocate to provide exceptional technical support and guidance to our customers, partners, and colleagues.

Job Description

The Technical Support Advocate will be responsible for providing timely and effective technical support via phone, email, and chat. This includes diagnosing and resolving technical issues efficiently, escalating complex issues when necessary, and staying updated with evolving technologies and adapting to process changes.

The successful candidate will have a passion for creating exceptional customer experiences and exceeding expectations. They will be able to thrive in a dynamic environment and work effectively as part of a team.

  • Provide technical support via phone, email, and chat
  • Respond promptly to customer inquiries in accordance with SLAs
  • Diagnose and resolve technical issues efficiently
  • Escalate complex issues when necessary
  • Stay updated with evolving technologies and adapt to process changes

The Technical Support Advocate will play a key role in ensuring customer satisfaction through prompt responses and excellent communication skills. They will also participate in training to enhance skills and knowledge and share knowledge with the team.

Requirements

To be successful in this role, you will need:

  • At least 3+ years of technical support experience, primarily supporting via email and chat
  • General knowledge of web-based and mobile applications
  • Experience with SaaS products
  • A passion for creating exceptional customer experiences and exceeding expectations
  • The ability to thrive in a dynamic environment
What We Offer

We offer a range of benefits to our employees, including:

  • Private Health Insurance
  • Paid Time Off
  • Training & Development
Why Join Our Team?

We are looking for individuals who share our values of curiosity, dynamism, and authenticity. If you are passionate about delivering exceptional customer experiences and are committed to continuous learning and growth, we would love to hear from you.

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