Technical Support Expert

14 hours ago

Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱800,000 - ₱1,500,000
Job Summary

We are seeking a skilled Technical Support Representative to provide technical assistance and troubleshooting support for clients across various industries.

This role involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.

The ideal candidate will have prior call center experience, reside within 80km of our office, and possess strong proficiency in English, both written and spoken.

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

Candidates must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Requirements

All candidates must be:

  • 18 years or older
  • Have a high school diploma or equivalent
  • Prior call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits
  • HMO Coverage plus dependent
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Disinfection practices and wellness initiatives
  • Employee shuttle services
  • Company retreats and off-site events
Conditions of Employment
  • Must be authorized to work in the country where the job is based

Subject to program and location of the position, applicants may need to undergo background checks and drug screenings as required.

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