Technical Support Expert

9 hours ago

Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱100,000 - ₱120,000

Remote Technical Support Representative: A Key Role in Client Satisfaction

Job Description

This position involves providing technical assistance and troubleshooting support for clients across various industries. The successful candidate will respond to inbound technical support requests via phone, chat, or email, diagnose and troubleshoot hardware, software, and network issues, guide customers through step-by-step solutions, and escalate complex issues when necessary.

Required Skills and Qualifications
  • Excellent communication and interpersonal skills
  • Strong command of the English language, both written and spoken
  • Previous call center experience
  • Work from home experience
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
Benefits

This role offers a unique opportunity to work independently and collaboratively with internal teams to improve support processes and customer experience. If you are a highly motivated and dedicated individual who possesses excellent communication and technical skills, we encourage you to apply.

What We're Looking For

We're seeking individuals who can provide timely and effective resolutions to customer inquiries, maintain up-to-date knowledge of products and services, and ensure customer satisfaction.

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