IT Support Team Lead

5 days ago


Cebu City, Central Visayas, Philippines Staff4Me Full time

**Job Description:**

We are seeking an experienced IT Support Team Lead to join our team at Staff4Me. The ideal candidate will have a strong background in IT support, network infrastructure, and data center operations.

**Key Responsibilities:

  1. Lead a team of IT support specialists in maintaining the availability and performance of our network infrastructure.
  2. Develop and implement policies and procedures for incident management, troubleshooting, and resolution.
  3. Collaborate with cross-functional teams to plan and execute network upgrades and maintenance schedules.
  4. Maintain accurate records of incidents, troubleshooting steps, and resolutions.
  5. Develop and document standard operating procedures for NOC operations.

**Required Skills and Qualifications:*

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Previous experience in a Network Operations Center or Help Desk environment.
  • Fundamental understanding of networking concepts such as TCP/IP, routers, switches, and firewalls.
  • Leadership and management skills to lead a team of IT support specialists.
  • Strong analytical skills with the ability to troubleshoot and resolve network issues effectively.
  • Excellent communication skills to relay technical information clearly.

**Benefits:**

  • Competitive salary and benefits package.
  • Opportunities for growth and career development.
  • Training and support to enhance leadership and technical skills.
  • A dynamic and multicultural work environment.


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