IT Support Team Lead
5 days ago
**Job Description:**
We are seeking an experienced IT Support Team Lead to join our team at Staff4Me. The ideal candidate will have a strong background in IT support, network infrastructure, and data center operations.
**Key Responsibilities:
- Lead a team of IT support specialists in maintaining the availability and performance of our network infrastructure.
- Develop and implement policies and procedures for incident management, troubleshooting, and resolution.
- Collaborate with cross-functional teams to plan and execute network upgrades and maintenance schedules.
- Maintain accurate records of incidents, troubleshooting steps, and resolutions.
- Develop and document standard operating procedures for NOC operations.
**Required Skills and Qualifications:*
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Previous experience in a Network Operations Center or Help Desk environment.
- Fundamental understanding of networking concepts such as TCP/IP, routers, switches, and firewalls.
- Leadership and management skills to lead a team of IT support specialists.
- Strong analytical skills with the ability to troubleshoot and resolve network issues effectively.
- Excellent communication skills to relay technical information clearly.
**Benefits:**
- Competitive salary and benefits package.
- Opportunities for growth and career development.
- Training and support to enhance leadership and technical skills.
- A dynamic and multicultural work environment.
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