Help Desk Professional
4 days ago
Job Overview:
We are looking for talented individuals to join our team as Help Desk Professionals. In this role, you will be responsible for providing top-notch customer support and resolving issues efficiently.
About the Role:
- Handle customer inquiries and complaints via various channels, including phone, email, and live chat.
- Provide clear and concise solutions to customer issues, ensuring first-call resolution whenever possible.
- Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
- Familiarity with CRM software and other productivity tools is an asset.
Requirements:
- At least 6 months of experience in a BPO or customer-facing role.
- Excellent communication and problem-solving skills.
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