Help Desk Engineer Position
4 days ago
We are looking for a highly skilled Help Desk Engineer Position candidate to join our team at Supporting Enterprises. As a Help Desk Engineer, you will be responsible for troubleshooting and resolving complex technical issues for our customers.
Job Overview:
- This role requires a deep understanding of e-commerce platforms and related technologies.
- You will handle multiple support requests via our ticketing system and chat services, working closely with other departments and product teams to meet customer needs.
- Your primary goal will be to provide exceptional customer service, assisting with all technical and product-related queries.
- You will be responsible for documenting and sharing your knowledge through internal articles and self-help guides, ensuring that both customers and internal teams have access to valuable information.
Required Skills:
- Strong expertise in e-commerce platforms and related technologies.
- Excellent written and verbal communication skills in English.
- Ability to work independently and as part of a team.
- Flexibility with shifting schedules is required.
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