Tenant Support Specialist

6 days ago

Manila, National Capital Region, Philippines beBeeAdministrative Full time ₱7,200 - ₱7,800

Are you a skilled communicator looking for a dynamic role?

We are seeking an Administrative Assistant to join our team in providing exceptional support to our tenants.

In this position, you will be the first point of contact for tenant inquiries and concerns, ensuring timely and effective resolutions.

You will also be responsible for accurately documenting all call details and passing issues to the right team members.

To succeed in this role, you must possess excellent communication skills, be organized, and proactive.

The ideal candidate will have general work experience, preferably in call centers, reception, or property management support.

This is a full-time opportunity with a flexible work-from-home arrangement, offering competitive salary growth and weekly payments.

The working hours are Monday to Friday, 9:00 AM to 5:00 PM EST.

Key Responsibilities
  • Answering Tenant Inquiries: Respond to incoming calls and emails from tenants, addressing their queries and concerns in a timely and professional manner.
  • Call Documentation: Accurately record all call details, including issues, complaints, and service requests, and ensure they are passed to the relevant team members.
  • Tenant Support: Provide ongoing support to tenants, ensuring their needs are met and resolving any issues that may arise.
Required Skills and Qualifications
  • Communication Skills: Excellent written and verbal communication skills, with the ability to build rapport with tenants and other stakeholders.
  • Organization: High level of organization and attention to detail, with the ability to manage multiple tasks and priorities effectively.
  • Proactivity: Proactive approach to problem-solving, with the ability to anticipate and resolve issues before they escalate.
  • General Work Experience: General work experience, preferably in call centers, reception, or property management support.
Benefits
  • Competitive Salary: Competitive salary growth with weekly payments.
  • Flexible Work Arrangement: Full-time opportunity with a flexible work-from-home arrangement.
  • Regular Working Hours: Monday to Friday, 9:00 AM to 5:00 PM EST.

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