Service Excellence Manager

About the positionJob OverviewThe Global Performance Improvement Lead is responsible for driving continuous improvement initiatives across assigned accounts, ensuring the highest service quality standards, and managing performance reviews.Key Responsibilities:Drive operational excellence through strategic planning and execution.Implement process improvements...

Job Description:Key ResponsibilitiesThe Operations Manager plays a critical role in driving business outcomes and ensuring the success of our clients. Key responsibilities include:Managing people and overall performance of the program span.Providing strategic guidance and support to team members.Ensuring consistent service delivery and meeting client...

About SutherlandWe are a group of driven and hard-working individuals dedicated to delivering digital transformation, optimizing critical business operations, and pioneering new solutions. Our expertise lies in artificial intelligence, automation, cloud engineering, and advanced analytics.We have created over 200 unique inventions under several patents...

Job Title: Customer Service SupervisorDescription: We are seeking an experienced Customer Service Supervisor to join our team at Selectcare Philippines Inc. As a key leader, you will be responsible for driving customer satisfaction, resolving customer complaints, and developing strategic plans to improve service delivery.Responsibilities:Lead a team of...

Working at Allegis Global Solutions (AGS) is more than just a job. It's a career. It's a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a...

We are seeking a Service Excellence Director to join our team at Sutherland Global. As a seasoned professional, you will be responsible for leading and executing service excellence initiatives across the enterprise.Responsibilities:Develop and implement service excellence strategies to drive business impact in cost, customer experience, and demand...

Are you passionate about delivering excellent service? Do you have experience in IT Service Management? We are seeking a talented IT Service Excellence Leader to join our team at Manpower Philippines.About the Role:This is an exciting opportunity to work with a dynamic team, leveraging your skills and expertise to drive business growth and success.Key...

Salesforce Support and Services ExpertWe are seeking a highly skilled Salesforce Support and Services Expert to join our team at Global Process Manager Inc. As a key member of our organization, you will be responsible for providing top-notch support to our users, ensuring they have a seamless experience with the Salesforce platform.Your Key...

About Our OrganizationWe pride ourselves on being one of the leading manufacturers of medical devices.Key ResponsibilitiesDevelop and implement strategies to drive service excellence and sustainable growth.Collaborate with cross-functional teams to achieve business objectives.Manage spare parts inventory, negotiate service contracts, and review service...

Job DescriptionWe are looking for a detail-oriented and organized Vessel Voyage Coordinator to join our team at Global Process Manager Inc. The successful candidate will have excellent analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team.Key ResponsibilitiesResponsible for the efficient planning...

About the positionAs a skilled and experienced Senior Specialist in 4PL Supply Chain Service Delivery with a strong focus on Operational Excellence, you are responsible for ensuring the highest service and data quality standards, managing performance reviews, and driving continuous improvement initiatives of assigned accounts. This role requires a proactive...

About Our JobWe are seeking a highly skilled leader to join our team as a Global Employee Helpdesk Leader. As a key member of our HR organization, you will play a critical role in delivering exceptional HR support to Equinix employees.This role involves leading 24/5 operations, ensuring high service standards while enhancing the employee digital experience...

About Sutherland Global:We are a leading provider of business process outsourcing solutions, dedicated to delivering exceptional service to our clients. Our team is passionate about innovation and excellence, and we are seeking a talented individual to join our ranks as a Service Delivery Manager.Job Summary:The Service Delivery Manager will be responsible...

About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...

Customer Service Excellence ManagerJob no: 525062Brand: FCMWork type: Full timeLocation: Manila, PhilippinesCategories: Corporate & Group TravelFCM is one of the world's largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM's flexible technology anticipates and solves...

Service Excellence DirectorJollibee Group is seeking a highly experienced Service Excellence Director to drive business growth by developing and implementing service excellence initiatives that enhance customer satisfaction and loyalty.About the RoleThis director will be responsible for leading cross-functional teams in developing programs related to...

Job OverviewAs a Salesforce Technical Support Specialist at Global Process Manager Inc., you will play a vital role in delivering exceptional support services to our users. Your primary focus will be on managing support tickets, collaborating with the Super User team, and maintaining the Salesforce platform.Main Responsibilities:Ticket management: Utilize...

About the Role:We are seeking an Operational Excellence Manager - Shared Services to join our team at QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH. The successful candidate will be responsible for leading operational excellence initiatives, managing workload, and driving process improvements in our Shared Services team.Key Responsibilities:Lead...

Job DescriptionTrends Group, Inc. seeks an experienced IT Operations Analyst to join our team. In this role, you will participate and support activities enhancing service operations and operationalizing new service portfolios to achieve excellence, efficiency, and customer retention.ResponsibilitiesExecute tasks assigned by the Shift Manager in a timely and...

RequirementsExperience and proven ability in a similar role, preferably servicing a large number of businesses simultaneouslyIncredible communication skills - demonstrable comms clarity, proven willingness to communicate often, and ability to adapt the style and level of communication to the situation/recipientA solid understanding of IT services, industry,...