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Service Excellence Director

2 weeks ago

Manila, National Capital Region, Philippines Sutherland Global Full time

We are seeking a Service Excellence Director to join our team at Sutherland Global. As a seasoned professional, you will be responsible for leading and executing service excellence initiatives across the enterprise.

Responsibilities:
  • Develop and implement service excellence strategies to drive business impact in cost, customer experience, and demand management.
  • Mentor Project Managers on service excellence and project management skills.
  • Act as a key driver for change within the business units aligned to supporting project execution and toll-gating.

The successful candidate will have a strong track record of improving metrics such as CSAT, NPS, and AHT, and experience in managing service excellence projects and driving results.

You will have the opportunity to work in a dynamic environment and lead high-performing teams to drive business growth and improvement.