Service Excellence Specialist

6 days ago


Manila, National Capital Region, Philippines First Focus Information Technology, Inc. Full time
Requirements
  • Experience and proven ability in a similar role, preferably servicing a large number of businesses simultaneously
  • Incredible communication skills - demonstrable comms clarity, proven willingness to communicate often, and ability to adapt the style and level of communication to the situation/recipient
  • A solid understanding of IT services, industry, and technology
  • A passion for solving problems
  • Excellent complex-problem diagnosis technique
  • Calm under pressure, and not afraid to escalate or consult when unsure of a solution
  • Experience with ConnectWise (preferred but not required)
  • Experience working in a managed services, outsourcing, or professional services environment (preferred but not required)
  • Willing to work from home and in Ortigas, Pasig City Office / Alabang, Muntinlupa office


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