Customer Service Excellence Manager

Job RequirementsThe ideal candidate should possess excellent problem-solving skills, be self-motivated, and results-driven. They must be able to work effectively under pressure and thrive in a fast-paced environment.Bachelor's degree in Business or Supply Chain Management.Minimum 3-5 years of experience as a Team Leader in a BPO or Shared-service...

ResponsibilitiesEnsures timely delivery of customer mails and messages and proper functioning of the Front Office.Maintains consistent adherence to the Service Standards Manual and addresses both positive and negative customer feedback.Prepares and analyzes regular reports (e.g., Flash Report, Forecasts) and maintains key statistics on room occupancy and...

NV Group Holdings PTY Limited requires a Customer Service Excellence Expert to oversee the quality of services provided by agents. The selected candidate will be responsible for monitoring and evaluating customer interactions to ensure they meet or exceed client expectations.With offices in multiple countries, NV Group offers a unique opportunity to work...

Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone.Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...

Our MissionPrivate Advertiser aims to deliver exceptional customer experiences through innovative solutions, expert knowledge, and a commitment to excellence.Job DescriptionWe seek a dedicated R2P End-to-End Analyst to join our team, responsible for providing top-notch customer service, analyzing complex issues, and developing targeted solutions.Key...

Become Part of Our TeamAt DME Service Solutions, we value diversity, equity, and inclusion. Our commitment to these values is unwavering. As an employee, you will have access to a world-class employee experience and benefits, which will enable you to pay it forward with your service to our clients and their customers.Job Duties and ResponsibilitiesInterface...

**About the Role**We are seeking a skilled Healthcare Customer Service Representative to join our team at EXL Service Philippines, Inc. In this role, you will be responsible for providing exceptional customer service to our clients in the healthcare industry.Key Responsibilities:Respond to customer inquiries and provide information on our client's products...

The Service Excellence Manager will be responsible for driving quality initiatives within our corporate travel contact center. This includes developing and implementing quality standards and processes, monitoring customer interactions, and designing training programs to address quality issues.Responsibilities:Develop and implement quality standards and...

About the JobEXL Service Philippines, Inc. is seeking a highly motivated and experienced individual to join our team as a Customer Service Expert. The ideal candidate will have a strong background in customer service and be able to work effectively in a fast-paced environment.Key Responsibilities:Provide exceptional customer service to our clients by...

Service Delivery Excellence ManagerWe are seeking a highly motivated and experienced professional to fill the role of Service Delivery Excellence Manager. As a key member of our team, you will be responsible for delivering exceptional service to our customers and driving operational excellence.The ideal candidate will have a strong track record of driving...

We are seeking highly motivated and customer-focused individuals to join our team as Customer Solutions Officers at Citigroup Business Process Solutions Pte. Ltd.Job DescriptionThis entry-level position involves servicing off-shore clients of Citi, providing world-class service excellence through phone and digital banking interactions.Candidates will handle...

Job OverviewWe are looking for a talented Customer Service Professional to join our team at EXL Service Philippines, Inc. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answer calls and respond to customer inquiries in a timely and professional manner.Provide...

We seek an exceptional Customer Service Manager to join Robinsons Handyman Inc's team. As a key leader, you will oversee the stabilization and revitalization of our department's performance, ensuring higher customer satisfaction through improved operational efficiency and enhanced engagement.Main Responsibilities:Prioritize swift resolutions for customer...

At EXL Service Philippines, Inc., we are seeking a skilled Healthcare Customer Service Representative to join our team.About the Role:We are looking for an individual who can provide excellent customer service by focusing on providing a great experience. This includes answering calls and inquiries of customers in accordance with standard policies and...

About DME Service SolutionsDME Service Solutions is a global call center business process outsourcing service solutions company. We are passionate about business growth, working to understand customers' needs while collaborating to develop solutions.Our mission is to develop our clients' brand value through positive customer experiences, while also helping...

We are Caring, Connected, and Growing, believing in supporting both your professional journey and personal well-being. At Modibodi, we strive to create a positive impact on both humanity and the environment.We seek an experienced Customer Experience Manager to join our team in Rozelle, overseeing the management of projects to ensure timely and cost-effective...

About Us: UnifyCX is a global business process outsourcing company committed to providing innovative solutions to clients worldwide.Our team of experts helps businesses across industries meet the evolving demands of a global market with agility and precision.Job Description: As a Quality Director, you will be responsible for developing and implementing...

Unlock Your Potential in Home Services">We are seeking a seasoned Customer Service Operations Manager to join our team at Emapta Philippines. As a key member of our global operations team, you will be responsible for driving excellence in customer service delivery.About the Role:Lead a high-performing team of customer service representatives to achieve...

We are currently hiring a skilled Healthcare Account CSR Position to join our team at EXL Service Philippines, Inc.About the Company:We offer a competitive compensation package, including retention program incentives, performance incentives, and a range of benefits to support your well-being and career growth.About the Role:This role involves providing...

About the RoleOverviewWe're seeking a highly motivated and goal-oriented Outbound Customer Success Representative to join our growing outbound team. In this role, you'll be responsible for making outbound calls to customers, gathering their feedback on William Hill UK, helping to resolve any issues, and sharing information about our exciting products and...