Senior Logistics Excellence Manager

2 weeks ago


Manila, National Capital Region, Philippines Hellmann Shared Service Center Inc. Full time

About the position

Job Overview

The Global Performance Improvement Lead is responsible for driving continuous improvement initiatives across assigned accounts, ensuring the highest service quality standards, and managing performance reviews.

Key Responsibilities:

  • Drive operational excellence through strategic planning and execution.
  • Implement process improvements to optimize operations and quality.
  • Monitor and analyze KPIs to ensure service delivery meets client expectations.
  • Manage performance reviews with LSPs and carriers to ensure optimal performance.
  • Foster a culture of excellence and continuous improvement.
  • Risk Management: Identify potential risks and develop mitigation strategies.
  • Data Quality Management: Ensure accurate and timely information flow.
  • Reporting: Prepare reports based on organizational needs.
  • System Support: Provide first-level support for end users.
  • Pro-actively manage daily operations.

Requirements:

  • Strategic Thinking: Develop and execute strategies to drive operational excellence.
  • Communication: Excellent communication and interpersonal skills.
  • Leadership: Proven leadership abilities to guide and motivate the team.
  • Problem-Solving: Strong analytical and problem-solving skills.
  • Adaptability: Adapting to changing environments and managing multiple tasks efficiently.
  • Sea and air freight operation expertise.
  • Strong time management and organizational skills.

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