Operational Efficiency Expert

22 hours ago

Las Piñas, National Capital Region, Philippines beBeeOperations Full time ₱6,000,000 - ₱8,500,000
Software Operations Analyst Position

This is an opportunity to contribute to a high-performing, diverse, and multidisciplinary team that leverages innovative thinking and technology to develop software solutions for people.

Job Overview and Department

The Software Operations Specialist will support the operational foundation of the Customer Success department by designing, implementing, and continuously improving operational tools, processes, and reports. This role will also contribute to maintaining control functions, participating in audits and reviews, and ensuring alignment, accountability, and continuous improvement.

Main Responsibilities
  • Design, implement, and continuously improve operational tools, processes, and reports to support the delivery team.
  • Identify and resolve operational bottlenecks and inefficiencies within the Delivery team by developing standardized solutions.
  • Maintain and improve automations, trackers, and templates as control points for core processes.
  • Collaborate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance.
  • Analyze data and contribute to reporting and insights that support operational decision-making and performance visibility.
  • Support change management, documentation, and administrative activities.
  • Contribute to planning and executing audits and internal reviews.
Required Skills and Qualifications
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3-5 years of experience in operations, business analysis, or a similar role.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills.
  • Self-motivated, proactive, and adaptable, able to manage multiple priorities in a dynamic environment.
Key Qualities
  • Strong technical skills.
  • Excellent communication skills.
  • Ability to work well in a team environment.

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