Effective Porting Operations Expert

2 days ago

Las Piñas, National Capital Region, Philippines beBeeProblemSolver Full time ₱35,000 - ₱60,000
Porting Operations Specialist

Peak Support is seeking an expert in back-office porting operations to join our team.

This role requires meticulous data management, effective communication with customers, and a solution-oriented mindset to ensure seamless customer experiences.

Key Responsibilities:

  • Become proficient in all aspects of back-office porting operations.
  • Handle repetitive data entry tasks with attention to detail and organization.
  • Troubleshoot and resolve porting-related issues by approaching problems from multiple perspectives.
  • Follow established procedures and processes closely while adapting to updates or changes effectively.
  • Clearly explain complex technical processes to customers in a way that is easy to understand.
  • Adjust communication style and instructions when needed to ensure customer comprehension and satisfaction.
  • Proactively seek assistance from team members or supervisors when faced with challenges that cannot be immediately resolved.
  • Handle customer communications over the phone from time to time to provide updates or address concerns.

Qualifications:

  • 1-2 years of related experience, ideally handling porting tasks or similar responsibilities.
  • Previous experience in customer support or a similar role is required.
  • Exceptional attention to detail and accuracy.
  • Ability to perform repetitive tasks while maintaining focus and consistency.
  • Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset.
  • Adaptability to evolving procedures and processes.
  • Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively.
  • Empathy and patience in handling customer inquiries and concerns.

What We're Looking For:

  • A natural problem solver who thrives on challenges.
  • Someone who understands when to escalate issues and collaborate to find solutions.
  • A confident communicator who embodies the project's voice and tone: intelligent, confident, approachable, and instructional.

Work Environment:

Peak Support offers a convenient work-from-home setup with the benefits of working for an established organization. We have built a culture that supports the success of our remote team members. When possible, we meet in person to foster offline relationships critical to successful online work.

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