Technical Support Specialist
5 days ago
About the Role
As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients.
Job Description
- Assess and troubleshoot network infrastructure devices and designs such as LAN & WAN.
- Experience in troubleshooting desktop machines and basic LAN connectivity is essential.
- Understanding of network devices like routers, switches, and firewalls is required.
- Responsibilities include ticketing, receiving issues, and calling submitters to understand the issues.
- Provide on-site support and assist users through phone calls and visits.
- Handle incoming support calls and emails to provide multilingual technical support.
- Offer predefined solutions to known problems.
Requirements
- Fluent in speaking and reading Mandarin is a must.
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