Technical Support Associate

7 days ago


Makati City, National Capital Region, Philippines Strategic Networks, Inc. Full time

**Job Description:**

We are seeking a skilled IT Technical Support Specialist to join our team. As an IT Technical Support Specialist, you will be responsible for providing technical support and assistance to end-users with their desktop, laptop, and other computing devices. Your primary goal will be to identify and resolve hardware and software issues in a timely and efficient manner.

Duties:

  • Provide technical support and assistance to end-users via phone, email, or remote access tools
  • Identify and resolve hardware and software issues
  • Establish end-user service level agreements

Requirements:

  • At least 1 year of experience in a technical support role
  • Familiarity with Windows and non-Windows operating environments
  • Excellent communication and problem-solving skills


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