Technical Support Associate
7 days ago
**Job Description:**
We are seeking a skilled IT Technical Support Specialist to join our team. As an IT Technical Support Specialist, you will be responsible for providing technical support and assistance to end-users with their desktop, laptop, and other computing devices. Your primary goal will be to identify and resolve hardware and software issues in a timely and efficient manner.
Duties:
- Provide technical support and assistance to end-users via phone, email, or remote access tools
- Identify and resolve hardware and software issues
- Establish end-user service level agreements
Requirements:
- At least 1 year of experience in a technical support role
- Familiarity with Windows and non-Windows operating environments
- Excellent communication and problem-solving skills
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