Delivery Excellence Specialist

1 month ago


Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Title: Delivery Excellence Specialist

Company Overview:
BEST CAREERS AND OPPORTUNITIES is a leading provider of innovative solutions and services, dedicated to helping our clients achieve operational excellence. Our team is comprised of highly skilled professionals who are passionate about delivering exceptional results.

Salary: $120,000 - $180,000 per year

Job Description:
We are seeking an experienced Delivery Excellence Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the successful delivery of projects and services to our clients. This role involves overseeing service delivery, managing resources, and driving process improvements to enhance customer satisfaction and productivity.

Key Responsibilities:
  • Oversee and manage service delivery to meet contractual and SLA commitments
  • Monitor and review project performance to ensure quality delivery, budget adherence, and timely completion
  • Ensure that service credits, performance incentives, penalties, and waivers are accurately incorporated into invoices
  • Lead delivery teams to understand customer goals and key performance metrics, and drive initiatives to improve project performance
  • Participate in regular cadence calls to track progress, forecast performance, and identify potential red flags

Required Skills and Qualifications:
To succeed in this role, you will need:
  • Proven experience in project management, delivery, or a related field
  • Strong leadership skills, with the ability to motivate and direct teams
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders
  • Knowledge of project management methodologies, including Agile and Waterfall
  • Ability to analyze complex problems and develop effective solutions

Benefits:
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Others:
This role offers a unique opportunity to work with a talented team, drive business growth, and make a lasting impact on our clients' success.

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