Service Delivery Lead

1 month ago

Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

Job Title: Service Delivery Lead

Job Description:

We are seeking a highly skilled Service Delivery Lead to join our team at Best Careers and Opportunities. As a key member of our organization, you will be responsible for ensuring excellent customer service delivery of all technology solutions and products to clients.

Key Responsibilities:

  1. Oversee and manage service delivery by meeting all contractual/SLA commitments, ensuring contract compliance and adherence, and reviewing and driving appropriate actions on internal and external audit findings.
  2. Monitor and review all projects in the account on various delivery parameters to ensure quality delivery as per budget and timelines.
  3. Ensure that service credits, performance incentives, penalty, and penalty waivers are incorporated in the invoices.
  4. Lead delivery teams to understand customer goals and key performance metrics and their thresholds for each project.
  5. Monitor and review delivery dashboards/MIS across accounts to track progress, forecast performance, and identify potential red flags.
  6. Participate and share account performance across operational, quality, and fulfillment parameters with internal/external stakeholders and senior leadership.
  7. Ensure regular invoicing as per the contract terms and conditions and performance.
  8. Manage and resolve complex project escalations, potential risks, or early warning signs on project delivery to eliminate any revenue leakage.
  9. Act as an advisor to service delivery managers to meet schedules or resolve technical or operational problems on a daily basis.
  10. Escalate issues with financial implications on the account to Account Head and other senior stakeholders.
  11. Acts as an advisor to service line managers to meet schedules or resolve technical or operational problems.
  12. Responsible for establishing, leading, and maintaining a skilled team of all delivery resources for an account on a daily basis.
  13. Plan training batches to backfill client deliveries during crucial periods.
  14. Ensure retention by offering relevant trainings and certifications of all allocated resources.
  15. Ensure Process Excellence.
  16. Partner with the assigned black belt for the account on regular basis to get feedback on account performance.
  17. Prioritize and drive initiatives for continuous improvement to improve top line revenue and bottom line margins.
  18. Present the business case for such initiatives to the clients to get their buy-in if required.
  19. Drive and implement structured cadence around quality, both process and transactional.
  20. Conduct periodic meetings with clients and delivery teams - daily status updates, service level requirement reviews, continuous improvement, change control, and other informal meetings to share focus points, progress, and successes.
  21. Contribute to revenue and profitable growth by ensuring the agreed revenue targets are met and by identifying opportunities in the form of new and/or adjacent work in the assigned account.

  • Service Delivery Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    About the RoleWe are seeking a skilled and experienced Service Delivery Lead - Client Success Manager to join our team at Best Careers and Opportunities. In this role, you will be responsible for ensuring excellent customer service delivery of all technology solutions and products to clients.

  • Service Delivery Excellence Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job DescriptionWe are seeking a highly skilled Service Delivery Excellence Manager to join our team at BEST CAREERS AND OPPORTUNITIES. This is an exciting opportunity for a motivated and experienced professional to lead our service delivery operations and drive excellence in customer satisfaction.Job SummaryThe Service Delivery Excellence Manager will be...

  • Senior Service Delivery Manager

    13 hours ago

    Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job DescriptionWe are seeking a skilled Senior Service Delivery Manager to lead our team and deliver exceptional customer service in QUEZON CITY AND CEBU, PHILIPPINES. As a key member of our team, you will be responsible for ensuring that our clients receive the highest level of service delivery, meeting all contractual and SLA commitments.Key...

  • Customer Service Delivery Excellence Specialist

    4 weeks ago

    Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job Description:We are seeking a highly skilled and experienced Customer Service Delivery Excellence Specialist to join our team at BEST CAREERS AND OPPORTUNITIES.About the Role:The primary objective of this role is to ensure exceptional customer service delivery across all technology solutions and products, ensuring excellent project management, service...

  • Service Delivery Ambassador

    2 weeks ago

    Cebu City, Central Visayas, Philippines Gratitude Philippines Full time

    About the RoleWe are looking for a highly skilled and motivated Service Delivery Ambassador to join our team at Gratitude Philippines. As a Service Delivery Ambassador, you will be responsible for delivering exceptional customer service experiences that meet and exceed our clients' expectations.Key ResponsibilitiesProvide timely and effective resolutions to...

  • Global Service Delivery Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job Title: Global Service Delivery ManagerWe are seeking a highly skilled and experienced Global Service Delivery Manager to join our team at BEST CAREERS AND OPPORTUNITIES. As a key member of our organization, you will be responsible for ensuring the delivery of excellent customer service across all technology solutions and products to clients worldwide.Job...

  • Delivery Excellence Specialist

    1 month ago

    Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job Title: Delivery Excellence SpecialistCompany Overview:BEST CAREERS AND OPPORTUNITIES is a leading provider of innovative solutions and services, dedicated to helping our clients achieve operational excellence. Our team is comprised of highly skilled professionals who are passionate about delivering exceptional results.Salary: $120,000 - $180,000 per...

  • Business Services Team Lead

    4 weeks ago

    Cebu City, Central Visayas, Philippines Open Look Business Solutions Inc Full time

    Job SummaryWe are seeking a highly skilled Group Leader to lead our Business Services team. As a key member of our leadership team, you will be responsible for managing the delivery of high-quality services to clients.Main Responsibilities:Lead and manage the team to ensure efficient service delivery and client satisfaction.Oversee client onboarding and...

  • IT Delivery Director

    4 weeks ago

    Cebu City, Central Visayas, Philippines Circa Logica Group Full time

    We are seeking a seasoned IT professional to fill the role of IT Delivery Director at Circa Logica Group. As an expert in software development and project management, you will be responsible for overseeing the implementation of IT products and services.Job Description:The ideal candidate will have a strong background in project management, with at least 5...

  • Service Delivery Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Work Services Full time

    Company Overview">We are a dynamic and innovative company, Work Services, dedicated to delivering exceptional services to our clients. Our team is passionate about providing solutions that meet the unique needs of each individual.">Salary">The compensation package for this role includes a competitive salary ranging from Php19,000.00 to Php23,000.00 per...

  • Technical Team Lead for IT Service Operations

    2 weeks ago

    Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    Lead a High-Performing IT Service Desk TeamWe are seeking an experienced Technical Team Lead to oversee the day-to-day operations of our IT Service Desk team in Cebu. As a key member of our leadership team, you will be responsible for coaching, developing, and motivating a team of 20-30 skilled IT Analysts to deliver world-class customer service.About the...

  • Operations Team Lead

    13 hours ago

    Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job DescriptionWe are seeking an experienced Account Growth Manager to join our team at BEST CAREERS AND OPPORTUNITIES. This role is based in CEBU PHILIPPINES and will focus on driving revenue growth, process efficiency, and customer satisfaction.Responsibilities:Strategy Planning: Collaborate with senior stakeholders and clients to develop strategic plans...

  • Training and Development Lead

    1 month ago

    Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job Title:Training and Development LeadCompany Overview:BEST CAREERS AND OPPORTUNITIES is a leading provider of innovative training solutions. Our team is passionate about empowering individuals to reach their full potential.Job Description:We are seeking an experienced Training and Development Lead to join our team in CEBU, PHILIPPINES. As a key member of...

  • Senior Quality Assurance Lead

    4 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    We are seeking a Senior Quality Assurance Lead to join our team at TASQ Staffing Solutions. As a key member of our organization, you will play a crucial role in ensuring the highest quality products and services.About the RoleThe ideal candidate will have 5+ years of experience in QA management, with a strong track record of leading teams and driving...

  • Cloud Engineering Team Lead

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job DescriptionTASQ Staffing Solutions is seeking an experienced Cloud Engineer to lead our cloud engineering team. This role will be responsible for designing, building, and implementing technology solutions in a highly collaborative culture.Key Responsibilities:Collaborate with cross-functional teams to design, test, and implement cloud hosted...

  • Technical Lead – Senior Software Architect

    3 days ago

    Cebu City, Central Visayas, Philippines Edlution Pte Ltd Full time

    Job Title: Technical Lead - Senior Software ArchitectA highly skilled and experienced Senior Software Architect is required to lead our development team at Edlution Pte Ltd. The ideal candidate will possess a strong technical background, excellent leadership qualities, and the ability to effectively manage projects from planning to delivery.

  • Customer Service Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines XMC Inc Full time

    Job Title: Customer Service Team LeadXMC Inc is a reputable Business Process Outsourcing Agency that provides essential customer service solutions. As a Customer Service Team Lead, you will be responsible for leading a team to consistently meet or exceed service and quality standards.About the Role:• Lead, coach, and motivate a team to achieve exceptional...

  • Service Delivery Coordinator

    1 month ago

    Mandaue City, Central Visayas, Philippines FAST Laboratories Full time

    Job Summary:Focused on delivering exceptional service to our valued customers, the Service Delivery Coordinator is a pivotal role at FAST Laboratories. Reporting directly to the Supervisor or Laboratory Business Manager, this individual will be responsible for attending to customer inquiries, validating information, and ensuring seamless coordination of...

  • Salesforce Operations Team Lead

    4 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job DescriptionAs a Salesforce Delivery Manager at TASQ Staffing Solutions, you will play a critical role in ensuring the successful delivery of Salesforce projects. Your primary responsibility will be to oversee the entire project lifecycle, from planning to implementation and post-implementation support.ResponsibilitiesLead cross-functional teams to...

  • IT Team Lead

    3 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job OverviewWe are seeking an experienced IT Team Lead to join our team at TASQ Staffing Solutions.Job SummaryThe IT Team Lead will be responsible for managing IT services in all aspects, including desktop, systems, network, and telephony, as well as programming. The ideal candidate will have a strong background in IT management and experience leading...