Global Service Delivery Manager

1 month ago

Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Title: Global Service Delivery Manager

We are seeking a highly skilled and experienced Global Service Delivery Manager to join our team at BEST CAREERS AND OPPORTUNITIES. As a key member of our organization, you will be responsible for ensuring the delivery of excellent customer service across all technology solutions and products to clients worldwide.

Job Summary:

The Global Service Delivery Manager will oversee and manage service delivery by meeting all contractual/SLA commitments, monitor and review all projects in the account on various delivery parameters to ensure quality delivery as per budget and timelines, and ensure that the service credits, performance incentives, penalty and penalty waivers are incorporated in the invoices.

Key Responsibilities:
  • Ensure excellent service delivery of all products and solutions to achieve approved margin targets on assigned accounts and is targeted to improve account profitability.
  • Regularly monitors and reports on financial health of the account and remedies any financial misses or anomalies.
  • Contribute to the revenue growth of the account by supporting the Account Head through new opportunity identification for deployment of new technology, growth solutions and services within the existing account/client.
  • Recognize business needs and determine if our portfolio offering may be an appropriate solution.
  • Qualify and prioritize new opportunities in the funnel in the form of adjacent work in existing accounts.
  • Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth.
  • Prepare implementation plans and ensure efficient client on-boarding; present content strategy and annual delivery plan.
  • Partner with the process excellence team to incorporate and drive key Wipro initiatives and priorities in the account strategy such as Digital, Automation etc.
  • Set direction for the team, track progress against targets through regular cadence calls and course correct as required.
Requirements:
  • A minimum of 5 years of experience in service delivery management, preferably in the IT industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and mitigate risks.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Salary:

$120,000 - $150,000 per year, depending on experience.

Benefits:
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Opportunities for career advancement.
  • A dynamic and supportive work environment.

Estimated Salary: $135,000 per year.

This is a challenging and rewarding role that requires a high level of expertise and dedication. If you are a motivated and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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