
Intake Specialist Opportunity
1 day ago
Are you a customer-focused individual with strong communication skills? Do you have experience working in a fast-paced environment and a passion for delivering exceptional service?
As a Financial Customer Service Representative, you will be responsible for responding to incoming calls, gathering and inputting relevant information about potential claims, and providing excellent caller experiences to clients.
- Respond to incoming calls to gather and input relevant information about potential claims.
- Gather details regarding plaintiff information, attorney information, case types, prior litigation fundings, injuries/damages, liability, and insurance coverage to determine the veracity of potential claims.
- Enter all details and information into the case management system and create leads. Assign all created leads to account executives.
- Provide exceptional caller experiences to clients.
- Perform other duties assigned by management.
Required Skills and Qualifications:
- Minimum 3 years experience as a customer service representative in a business process outsource (BPO) environment and can start immediately.
- Possess strong computer skills (Excel/Word/PowerPoint) and internet skills.
- Willing to work on shifting schedules.
- Attention to detail.
- Meet the typing requirement of 40 WPM.
- Strong time management.
- Adaptability and accountability.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Ability to prioritize workload and multitask in a fast-paced environment.
- Excellent data entry and typing skills.
Home Office Requirements:
- Stable internet connection with at least 50 Mbps postpaid (must provide a screenshot of a speed test).
- Computer (at least 16GB RAM and Intel i5 core processor equivalent or up).
- Noise-cancelling headset.
- Backup internet connection (prepaid home Wi-Fi router or pocket Wi-Fi) and power outage backup.
- Dual monitor.
Benefits:
- Monthly company bonus program.
- Paid vacation leave.
- Holiday bonus.
Requirements for Consideration:
- Screenshot of your present ISP speed results via speedtest.net.
- Screenshot of your computer/laptop specs.
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