Customer Service Case Manager

1 day ago


General Santos, Soccsksargen, Philippines beBeeLegal Full time ₱3,000,000 - ₱6,000,000
Job Overview

This role is responsible for optimising case conversions through a voice-based intake system. As a Legal Intake Specialist, you will be making outbound calls to follow up on leads from marketing campaigns, online forms or referrals.

You will also handle inbound calls as needed to support team collaboration and workflow continuity. Your responsibilities include:

  • Make outbound calls to follow up on leads.
  • Handle inbound calls as needed.
  • Adhere to a structured outbound script while building rapport and handling objections.
  • Meet daily and weekly call volume targets and conversion benchmarks.
  • Capture and update client information using CRM tools.
  • Manage rejections professionally and escalate qualified leads efficiently.
  • Provide clear and timely updates on availability, performance blockers or missed targets.
  • Participate in coaching sessions and apply feedback proactively.
  • Maintain transparency and accountability in daily work logs and call quality.
Requirements
  • Law graduates, paralegals or customer service professionals with experience in legal intake or call centres are welcome.
  • Able to work independently with minimal supervision.
  • Open to coaching, quick to apply feedback and resilient under pressure.
  • Must be able to operate with consistent internet connection and functional equipment.

Key qualities we are looking for in this role include:

  • Proactive, with a keen ability to adapt and learn quickly.
  • Experienced in legal case intake.
  • Familiar with client qualification and lead conversion processes.


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