Senior Food Service Director

1 week ago

Mandaluyong City, National Capital Region, Philippines beBeeLeadership Full time ₱2,000,000 - ₱3,000,000
Restaurant Manager Role

The Restaurant Manager plays a pivotal role in ensuring the seamless operation of the restaurant, aligning with franchise standards. This position involves leading the team, enhancing operational workflows, delivering exceptional customer service, and driving profitability while maintaining brand reputation and consistency.

  • Key Responsibilities:

  • Ensure Brand Compliance: Uphold global standards in food quality, service, and customer experience, adhering to all policies and procedures.

  • Oversee Daily Operations: Manage both front-of-house and kitchen operations, ensuring efficiency in service, cleanliness, and food preparation.

  • Lead and Develop Staff: Recruit, train, and supervise staff to meet franchise standards, fostering a high-performance team culture.

  • Enhance Customer Experience: Ensure consistent, exceptional service, promptly address customer issues, and implement strategies to improve satisfaction.

  • Monitor Financial Performance: Assist with budgeting, manage costs, and optimize resource allocation to meet profitability goals.

  • Manage Inventory and Supplies: Oversee inventory control, work with suppliers, and ensure food safety and quality standards are met.

  • Ensure Health & Safety Compliance: Maintain a clean, safe environment in line with local regulations and brand food safety standards.

  • Conduct Quality Control: Regularly audit operations to ensure food quality, consistency, and brand standards are met.

  • Implement Marketing Strategies: Collaborate with the marketing team to execute campaigns and promotions that align with brand goals.

  • Report and Document Performance: Provide regular updates on financials, operations, staffing, and customer feedback to senior management and the franchisor.

  • Serve as Franchise Liaison: Act as the main point of contact between the restaurant and the franchisor, ensuring alignment with corporate policies and strategies.

Requirements

  • Bachelor's degree in Business Administration, Hospitality Management, or related field. Certifications in food service management are advantageous.

  • Experience in restaurant operations, preferably in a franchise environment. Managing foreign or multinational restaurant brands is beneficial.

  • In-depth knowledge of franchising operations, particularly in the food and beverage sector.

  • Expertise in financial management, including budgeting, cost control, and overseeing P&L statements.

  • Proven leadership skills with the ability to manage and inspire diverse teams across various departments.

  • Excellent communication and interpersonal abilities, working effectively with both staff and the franchisor's corporate team.

  • Strong customer service focus, committed to operational excellence.

  • Ability to maintain consistent quality and service throughout all restaurant operations.

  • Familiarity with local health regulations and adherence to global franchise standards.

We invite candidates who possess these qualities to apply for this challenging and rewarding opportunity.

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