Technical Support Specialist

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeApplication Full time ₱800,000 - ₱1,500,000

Are you a skilled professional looking for a challenging role in application support? This is an exciting opportunity to join our team as a Technical Support Specialist. As the primary service contact, you will be responsible for assisting customers in effectively utilizing Elite 3E software to meet their firm's business objectives.

The ideal candidate will have a strong understanding of technical consultative application support and excellent communication skills. You should be able to provide timely and effective status updates throughout the life of the service request until resolution.

  • Provide expert-level technical support to clients using Elite 3E software.
  • Utilize case management systems to record all information regarding challenges.
  • Use remote access utilities and other resources to replicate customer challenges.
  • Leverage internal knowledge base resources, peer knowledge, and documentation for known solutions.
  • Isolate causes and take restorative actions while minimizing disruption to the customer's business operation.
  • Develop and maintain expertise of Elite's software product and application suites and operating platforms.
  • Collaborate and interact with team, department, and interdepartmental peers to resolve customer issues effectively and timely.

Requirements:

  • Bachelor's degree or equivalent experience in IT, Finance Analyst, and/or Accounting and Finance.
  • 2+ years technical, financial, accounting, and/or customer service experience with financial programs.
  • Thorough understanding of Generally Accepted Accounting Principles (GAAP) and/or prior legal industry accounting experience preferred.
  • Knowledge in Microsoft SQL Server, MS Office, Azure, Azure Monitoring, Smartsheet, IE, Chrome, and relational database concepts is a plus.
  • Exceptional customer service soft skills with expertise in troubleshooting and solving complex problems.
  • Excellent organizational, time management, written, and verbal communication skills.
  • Ability to efficiently multitask dynamically and prioritize focus correctly.

What We Offer:

  • Competitive compensation package
  • Health plan
  • Retirement savings plan with an employer contribution
  • Time off
  • Paid holidays
  • Wellness initiatives
  • Rice allowance
  • Connectivity allowance
  • Travel insurance

We are an equal opportunities employer and welcome applications from all qualified candidates.

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