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We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the primary point of contact for users seeking technical assistance via phone, email, or ticketing system.
Key Responsibilities:- Customer Support: Respond promptly to customer inquiries and provide accurate solutions to their technical issues.
- Request Processing, Issue Triage: Receive and process incoming support requests, ensuring accurate administration of service requests.
- Troubleshooting: Provide initial diagnosis and attempt to resolve technical issues related to hardware, software, and network connectivity.
- Resolution and Escalation: Resolve user problems within established guidelines or escalate to appropriate support teams or higher-level technicians when necessary.
- Communication: Keep users informed about the status of their requests and provide timely updates on issue resolution progress.
- Basic understanding of IT systems, hardware, software, and networking concepts.
- Familiarity with ticketing systems or service desk software.
- Patience, empathy, and a customer-centric approach to problem-solving.
- Careful and meticulous in their work.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
Our company offers a dynamic work environment, opportunities for growth and development, and a competitive salary package. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
