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Technical Support Specialist

2 months ago

Mandaue City, Central Visayas, Philippines Collins International Trading Corporation Full time
Job Summary:
Collins International Trading Corporation is seeking a highly skilled Field Technician to provide top-notch after-sales service and repair for defective units of dealers or customers within or out of warranty. As a key member of our team, you will be responsible for delivering exceptional customer experience while ensuring timely resolution of issues.

About the Role:
The ideal candidate will possess excellent communication skills, a strong work ethic, and a willingness to travel and work on-site. With at least 1 year of relevant work experience preferred, fresh graduates are also encouraged to apply. This is a full-time position available with a competitive salary package including an estimated $ $45,000 per annum, plus benefits such as a 13th-month salary, overtime pay, and performance bonuses.

Key Responsibilities:
• Provide high-quality professional after-sales service and repair of defective units of dealers or customers within or out of warranty
• Ensure timely resolution of customer complaints and issues
• Collaborate with internal teams to resolve technical issues and improve overall product quality
• Travel to assigned locations to perform field services and repairs
• Maintain accurate records of job activities, defects, and resolutions

Requirements:
• Bachelor's degree in Electrical Engineering or related field
• At least 1 year of relevant work experience (fresh graduates welcome)
• Excellent communication and problem-solving skills
• Ability to work independently with minimal supervision
• Willingness to travel and work on-site
• Driving skills a plus

What We Offer:
• Competitive salary package ($45,000 per annum)
• 13th-month salary
• Overtime pay
• Performance bonuses
• Opportunities for career growth and professional development