Bahasa Customer Experience Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time ₱3,250,000 - ₱4,250,000
Job Opportunity

Bahasa Customer Care Process Associate

The ideal candidate will be responsible for digitally resolving customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.

Responsibilities:
  • Resolve customer inquiries in a timely and efficient manner.
  • Utilize strong communication and customer service skills to ensure customer satisfaction.
  • Develop and maintain technical knowledge and troubleshooting skills, including proficiency in Excel and other MS Office tools.
  • Build and maintain strong relationships with customers through excellent written and oral communication, listening, and comprehension skills.
  • De-escalate customer frustration and provide superior customer service.
  • Make sound decisions and work independently and objectively.
  • Manage multiple tasks and interactions while prioritizing requests and concerns.
Requirements:
  • Strong Communication & Customer Service Skills - English and Vietnamese.
  • Minimum 3 years of international contact center experience.
  • Good technical knowledge and troubleshooting skills.
  • Excellent written and oral communication, listening, and comprehension skills.
  • Stellar customer service skills and ability to de-escalate customer frustration.
  • Superior problem-solving skills and ability to work independently and objectively.
  • Dedication to customer experience and ability to build and maintain strong relationships.
  • Ability to manage multiple tasks and interactions while prioritizing requests and concerns.
  • Sound decision-making.
  • Ability to effectively adapt to accelerating changes.
Benefits:
  • Mid-Senior level role.
  • Full-time employment.
  • IT Services and Consulting industry opportunity.

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