Customer Experience Manager

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerExperience Full time ₱2,500,000 - ₱3,500,000
Job Title:

We are seeking a seasoned professional to oversee customer experience delivery. As a Customer Experience Manager, you will be responsible for leading a team of specialists to provide exceptional service to guests.

Key Responsibilities:
  • Leverage your expertise to manage a remote team and ensure seamless guest interactions during each shift.
  • Collaborate with the team to drive improvements in guest satisfaction and meet productivity, efficiency, and quality targets.
  • Oversight of customer communications and personalized services; providing support via phone, SMS, WhatsApp, chat, and email.
  • Quickly resolve escalated guest issues to mutually beneficial outcomes.
  • Contribute to policy adherence and new technology implementation.
Requirements:
  • 3+ years of service industry experience.
  • 2+ years of management experience, managing a customer service team, call center, or other applicable management experience.
  • Effective communication and organizational skills.
  • Strong analytical, strategic, and collaborative skills.

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