Customer Experience Support Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time $40,000 - $60,000
Support Specialist Role Overview

Leonardo.Ai is on a transformative mission to democratise design and ignite creativity through an AI-powered platform. With over 30 million users, we are just starting our journey.

The Role Involves Troubleshooting Complex Problems:

Leverage new technology to enhance efficiency and develop self-service opportunities for a seamless customer experience. Unblock users to continue their design journey.

Key Responsibilities Include:

  • Assist users by answering questions coming through various channels
  • Resolve customer queries, recommend solutions, and guide product users through features and functionalities
  • Troubleshoot login issues, user-reported bugs/issues, and billing/payment queries
  • Manage multiple customer cases simultaneously and provide timely feedback
  • Collaborate with technical teams to resolve platform-related problems

Requirements:

  • Strong communication and problem-solving skills
  • Degree in computer science or information technology
  • Experience with Intercom, Stripe/Paddle advantageous
  • Prior experience in tech or web-based platform support
Our Culture:

We celebrate diversity and create an inclusive environment where everyone feels valued. At Leonardo Ai, your unique perspectives are welcomed and essential to our success.

Flexible Work Environment:

Enjoy the flexibility to work remotely or from our offices. We have employees all over Australia, ensuring you can thrive personally and professionally.

Empowering Growth:

Your development is our priority. We offer continuous learning opportunities and career growth tailored to your goals.

Benefits:
  • Remote and hybrid work options
  • 6 weeks working abroad
  • 18 weeks of gender-neutral paid parental leave
  • Training and conference expenses
  • Fun and engaging company events

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