Customer Experience Specialist
1 week ago
This role involves handling customer inquiries, resolving issues and ensuring a smooth and satisfying customer experience.
- Responsibilities:
- Handle inbound calls, emails or chats from customers.
- Provide accurate information about products, services and billing.
- Resolve customer complaints and escalate when necessary.
- Maintain detailed records of customer interactions.
- Follow company procedures and compliance guidelines.
- Meet performance goals related to quality, efficiency and customer satisfaction.
- Participate in training and coaching to improve service delivery.
Requirements:
- Must be 18 years or older.
- High school diploma or equivalent.
- 1+ years of customer service experience, preferably in a contact center.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with CRM systems and call center tools.
- Fluent in English and Spanish.
We offer a competitive compensation package that includes HMO, dependent and dental coverage, meal allowances, career growth opportunities and more. Our mission is to create a supportive work environment where every employee feels valued and motivated to succeed.
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