Customer Support Liaison

7 days ago


Quezon City, National Capital Region, Philippines AFNI Full time
Job Description

We are looking for a dedicated customer-oriented professional to join our team as a Customer Support Liaison. This role requires strong communication skills, the ability to work efficiently in a fast-paced environment, and a passion for delivering exceptional customer experiences.

About the Role
This position involves acting as a liaison between customers and our company, providing accurate information about our products/services, answering questions, and resolving any emerging problems that our customer accounts might face. The ideal candidate will be patient, empathetic, and possess excellent communication skills, with the ability to understand the value of good communication.

Key Responsibilities
  • Provide product/service information to customers
  • Answer customer inquiries and resolve complaints
  • Act as a liaison between customers and the company
  • Collect customer feedback
  • Troubleshoot issues and investigate if necessary

Requirements
To be successful in this role, you should have:
  • Excellent communication and interpersonal skills
  • The ability to work efficiently in a fast-paced environment
  • A high level of patience and empathy
  • Strong problem-solving skills

What We Offer
As a Customer Support Liaison, you can expect a competitive salary range of $45,000 - $65,000 per year, depending on location and experience. In addition to a stable income, we offer opportunities for growth and development within the company.

Why Choose Us?
At AFNI, we value our employees and strive to create a positive work environment. We offer a supportive team, opportunities for advancement, and a comprehensive benefits package.

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