Service Excellence Ambassador

2 days ago


Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time $500,000 - $1,000,000
Customer Service Representative

We are seeking a highly motivated and professional individual to join our contact center team as a customer service representative. This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and providing excellent customer service.

Key Responsibilities:
  • Selling and Customer Support Activities:
    • Meet or exceed sales goals and contact center metrics
    • Contribute to the team's achievement of service metrics and all contact center goals
    • Manage all calls in a professional, timely, and appropriate manner
  • Order Management and Customer Service Activities:
    • Process transactions accurately and meet departmental SLAs
    • Enter orders into the system according to individual order characteristic requirements
  • Training:
    • Attend all required trainings and demonstrate knowledge of materials
    • Participate in contact center training and achieve a passing mark in assessments
  • Miscellaneous Activities:
    • Assist the contact center team with administrative duties as assigned
    • Perform other duties as designated by management
Requirements:
  • Formal education or training, such as degrees, courses of study, or certification
  • Associate's/Bachelor's degree
  • Minimum one year previous sales/customer service experience, preferably in a related industry
Technical Skills:
  • Personal computing or keyboarding/data entry
  • Moderate knowledge of Excel required
  • Excellent communication skills; written and verbal required


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