Customer Service Ambassador

23 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeAmbassador Full time ₱400,000 - ₱800,000

Customer Service Ambassador

We are seeking a skilled professional to join our team as a Customer Service Ambassador. In this role, you will be the first point of contact for customers, providing exceptional service and support via email and phone.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via email and phone
  • Address concerns related to online orders, including lost shipments, stock availability, charge issues, and returns
  • Understand and apply company policies while assisting customers
  • Maintain accurate records of customer interactions and issues
  • Coordinate with other teams (inventory, logistics, billing) to resolve customer concerns efficiently
  • Provide a positive shopping experience by ensuring courteous and effective communication
  • Assist in resolving charge disputes and processing refunds when needed

Qualifications:

  • Excellent written and verbal English communication skills
  • Previous experience in customer service, preferably in an apparel eCommerce setting
  • Strong understanding of customer service etiquette, with a professional and empathetic approach
  • Ability to comprehend and apply company policies accurately
  • Proficiency in email management tools and basic CRM software (experience with Zendesk, eDesk, or similar platforms is a plus)
  • Strong organizational and problem-solving skills
  • Ability to multi-task and handle customer inquiries with efficiency
  • Comfortable making outbound calls to customers when needed

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