Service Excellence Manager

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time $65,000 - $98,000

Job Title: Service Excellence Manager

About Us

We strive to empower individuals to unleash their creativity and bring unique ideas to life. Our customized product production delivers top-quality results, ensuring a seamless experience via exceptional teams and integrated systems.

As a global organization with team members worldwide, we have adopted a remote working platform to attract the best talent.

The Role

You will lead our customer service team, overseeing day-to-day operations, ensuring efficient and high-quality service delivery. You will train and develop team members to perform at their best, acting as an escalation point for complex issues.

Responsibilities
  • Oversee customer service team operations.
  • Train and develop team members.
  • Escalate complex customer issues.
  • Monitor customer interactions and feedback.
  • Work with cross-functional teams.
  • Develop best practices for customer service processes.
  • Analyze customer service metrics.
  • Drive initiatives for customer loyalty.
  • Create customer service documentation.
Qualifications
  • 5+ years of customer service experience, with 2+ years in a leadership role.
  • Experience managing teams and fostering collaboration.
  • Excellent communication and problem-solving skills.
  • Able to work under pressure and manage priorities.
  • Familiarity with customer service platforms and CRM tools.
Our Values
  • Intellectual curiosity.
  • Self-motivation.
  • Effective communication.
  • Radical candor.
  • Urgency.
  • Customer-centricity.
  • Results-driven approach.

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