Technical Service Professional

11 hours ago


Mandaluyong City, National Capital Region, Philippines beBeeTechnical Full time $40,000 - $50,000
Job Summary

We are seeking a skilled technical professional to fill the role of Technical Support Specialist.

This position involves providing exceptional customer support and utilizing strong knowledge of web hosting technologies to deliver solutions that exceed customer expectations.

The ideal candidate will have experience in customer support, with a track record of delivering results-driven solutions in tech or SaaS environments.

Key responsibilities include:

  • Providing expert support on web hosting products and troubleshooting technical challenges via live chat and tickets
  • Simplifying complex issues into actionable steps for customers of varying expertise levels
  • Collaborating with different teams or projects to enhance the customer experience

The successful candidate will contribute to a dynamic team environment and be responsible for:

  • Maintaining up-to-date knowledge of web hosting technologies and product updates
  • Identifying and implementing improvements to work processes and departmental efficiency

Required skills and qualifications include:

  • Fluent English communication skills (written and spoken)
  • Experience in customer support in tech or SaaS environments
  • Exceptional communication and problem-solving skills
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels, and website troubleshooting)

Benefits include:

  • Opportunities for growth and development through training and feedback
  • Flexibility to work from home with a comfortable and effective setup
  • Wellness-focused initiatives, including sick days and recharge leave

Other benefits include opportunities for socialization and celebration of milestones through company events and team-building experiences.



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