
Cloud Technical Support Professional
1 day ago
We are seeking an experienced Technical Support Specialist to provide high-quality technical support to our clients.
This role involves working closely with our consulting team to ensure a seamless transition from implementation to support. You will be responsible for analyzing, troubleshooting, and resolving product issues efficiently, as well as collaborating with the R&D team to evaluate product updates and bug fixes.
The ideal candidate will have previous experience in technical or software support, preferably in a SaaS or cloud-based environment. Proficiency in AWS services, CLI, and management tools is also required.
In addition to your technical skills, you will need excellent communication, documentation, and organizational skills to effectively manage client issues and collaborate with stakeholders.
Main Responsibilities:
- Provide expert-level support for our cloud-based platform
- Analyze and troubleshoot product issues
- Collaborate with the consulting team
- Participate in weekly meetings with R&D
- Stay up-to-date on relevant AWS services
Required Skills and Qualifications:
- Previous experience in technical or software support
- Proficiency in AWS services, CLI, and management tools
- Strong troubleshooting skills in web environments
- Complete fluency in English
- Excellent communication, documentation, and organizational skills
What We Offer:
- A collaborative and dynamic work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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