
Technical Support Professional
2 days ago
We provide customized solutions for diverse clients through our Business Process Outsourcing (BPO) services.
Our goal is to hire skilled technical support specialists who can assist various industries with technical inquiries and troubleshooting.
Responsibilities include responding to technical requests, resolving hardware, software, and connectivity issues, and guiding users through solutions with patience and professionalism.
Key Responsibilities- Respond to inbound technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately in the system
This role requires prior call center experience, high language proficiency in English, and a quiet work environment with a high-speed internet connection.
Ideal Candidate- High school diploma or equivalent
- Previous call center experience
- Work from home experience
- Strong command of the English language
The ideal candidate is highly motivated and dedicated, possessing excellent interpersonal skills, typing speed of 20+ WPM, and basic proficiency in Microsoft Office and Windows operating systems.
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