Technical Service Associate

3 days ago

Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱1,500,000 - ₱2,500,000
Software Support Professional

We are seeking a skilled Software Support Specialist to join our team. As a member of our support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring they receive the best possible experience with our products.

Main Responsibilities:
  • Provide timely and effective technical support via various communication channels
  • Analyze and troubleshoot complex issues, identifying root causes and implementing solutions
  • Collaborate with cross-functional teams to resolve issues and improve overall product quality
  • Maintain a comprehensive knowledge base of our products and services, staying up-to-date on new features and releases
Requirements:

To excel in this role, you must possess excellent analytical and problem-solving skills, as well as strong communication and interpersonal abilities. A bachelor's degree in a related field or equivalent experience is required, along with 2+ years of relevant experience in a technical service-oriented position.

Benefits:

As a valued member of our team, you can expect a competitive salary, opportunities for professional growth and development, and a dynamic work environment that fosters collaboration and innovation.

Working Conditions:
  • This is a remote-friendly role with minimal travel requirements (0-10%)

We are an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.

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