Technical Customer Service Specialist

3 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time $60,000 - $80,000
Technical Customer Service Professional

We are seeking a skilled and tech-savvy customer service agent to support our eCommerce subscription business.

This role demands exceptional leadership abilities, extensive experience in customer service management, and a solid understanding of eCommerce operations. The ideal candidate will excel in both written and verbal communication, demonstrate strong problem-solving skills, and thrive in a fast-paced environment while delivering high-level solutions to complex customer issues.

Responsibilities
  • Identify and resolve the root causes of systemic customer issues.
  • Deliver prompt, professional, and effective support via email and chat.
  • Troubleshoot and resolve technical and functional issues related to website performance, account management, subscriptions, orders, and payments.
  • Maintain a comprehensive understanding of products and services.
  • Oversee the entire order fulfillment process, ensuring precision, timeliness, and attention to detail.
  • Utilize tools such as Shopify and Gorgias CRM to manage customer inquiries and interactions effectively.
  • Contribute to the creation and enhancement of help center articles and FAQs to improve self-service options.
  • Stay informed about product updates and new features to provide accurate and up-to-date customer support.
  • Collaborate with cross-functional teams to align customer service strategies.
  • Handle confidential information with discretion.
Qualifications
  • Bachelor's degree in Business Administration or a related field.
  • Minimum 5 years of experience in customer service management, preferably in an eCommerce or subscription-based environment.
  • Proven expertise in customer support, with a preference for eCommerce experience.
  • Exceptional technical aptitude with the ability to quickly adapt to new tools and technologies.
  • Proficiency in Shopify and Gorgias CRM (experience with subscription management platforms is preferred).
  • Advanced skills in Google Workspace and Microsoft Office Suite.
  • Experience leveraging data analytics tools to monitor performance and drive continuous improvement.
  • Strong problem-solving abilities and strategic thinking to address complex customer challenges.
  • A passion for delivering exceptional customer experiences.
  • Demonstrated ability to work independently and collaboratively within a team.
Benefits
  • Competitive salary package.
  • Work remotely in a dynamic and supportive environment.
  • Opportunities for professional growth and development.
  • Collaborative company culture focused on continuous learning and improvement.

  • Technical Customer Service Specialist

    3 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱240,000 - ₱360,000

    We are seeking a highly skilled and dedicated professional to join our customer service and product support team.Job DescriptionAbout the RoleAs a key member of our customer service and product troubleshooting team, you will play a vital role in ensuring customer satisfaction and effective problem resolution.About YouStrong Communication Skills: Proficiency...

  • Customer Service Specialist

    3 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeTechnical Full time ₱4,336,000 - ₱6,040,000

    Join our team as a Technical Support Specialist to deliver exceptional customer service and resolve inquiries regarding client products and services.About this role:You will interact with customers to address their concerns and provide solutions in a prompt and professional manner.Key responsibilities:Triage incoming requests to identify trends and flag...

  • Customer Service Specialist

    3 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeCustomerService Full time $400 - $1,000

    Help is just a click away! We are seeking a highly skilled Customer Service Specialist to work with our clients.Job Description:As a key member of our client service team, you will play a vital role in ensuring customer satisfaction on both the client's Amazon Seller Central account and their website. Your primary responsibility will be to address customer...

  • Technical Service Specialist

    3 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱47,385 - ₱98,569

    Job DescriptionThe primary objective of this role is to provide exceptional technical support and customer service while ensuring timely resolution of technical issues.Key ResponsibilitiesDeliver front-line technical assistance with outstanding customer service via various communication channels while achieving target satisfaction levels.Utilize excellent...

  • Technical Customer Support Representative

    3 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time $40,000 - $50,000

    Customer Support ExpertWe are seeking a highly skilled and experienced Customer Support Specialist to join our team remotely. This individual will be responsible for delivering exceptional technical and functional support to customers.The successful candidate will work alongside an existing team of Support Specialists to assist clients with product...

  • Technical Support Specialist

    3 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱600,000 - ₱850,000

    Technical Support SpecialistAt our organization, we are seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support department, you will be responsible for providing high-quality technical assistance to users and ensuring that their technology needs are met efficiently.About the RoleThis is an exciting...

  • Technical Service Associate

    3 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱1,500,000 - ₱2,500,000

    Software Support ProfessionalWe are seeking a skilled Software Support Specialist to join our team. As a member of our support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring they receive the best possible experience with our products.Main Responsibilities:Provide timely and effective technical support via...

  • Technical Customer Support Specialist I

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Embed Full time $40,000 - $60,000 per year

    Fueling the business of fun.Not just a game-changer, it's a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.With Embed's platform, a business (single or...

  • Technical Customer Advocate

    3 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time ₱83,200 - ₱123,456

    Customer Support Specialist\We are seeking a highly skilled and dedicated Customer Support Specialist to join our team. As a key member of our support team, you will play a crucial role in delivering exceptional customer experiences across multiple channels.\Key Responsibilities:\\Respond to customer inquiries via chat, email, and ticketing systems with...

  • Customer Service Specialist

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Hubvantage Services Inc. Full time $30,000 - $50,000 per year

    Job Summary: As a Customer Service Specialist / Game Master, you will serve as the frontline representative of our game titles, providing outstanding support to players, resolving issues, and ensuring a fair and fun in-game experience. You'll play a vital role in engaging the community, supporting live events, and upholding game policies. Key...