Technical Service Specialist

3 days ago

Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱47,385 - ₱98,569
Job Description

The primary objective of this role is to provide exceptional technical support and customer service while ensuring timely resolution of technical issues.

Key Responsibilities
  • Deliver front-line technical assistance with outstanding customer service via various communication channels while achieving target satisfaction levels.
  • Utilize excellent communication and interpersonal skills to ensure that customer and system problems are resolved efficiently.
  • Maintain accurate records of all customer interactions and support calls in the ticket system, including problem resolution and time to fix, as well as update existing documentation when necessary.
  • Identify recurring customer issues and collaborate with the Support Team to determine permanent resolutions and resolve tickets in the queue.
  • Participate in an on-call schedule, including weekends and after-hours.
  • Complete assigned training and any other technical training relevant to the job and required skills.
  • Assist with dispatch duties as assigned.
Required Skills/Abilities
  • Proficient in Active Directory Fundamentals On-Prem and Azure O365.
  • Working knowledge of Group Policy, RDS/RDP, and Citrix fundamentals.
  • Working knowledge of Windows desktop and server operating systems plus Cloud hosting principles.
  • Knowledge of local printer configurations in Remote VMs & Local on-prem machines.
  • Minimum 2 years of working experience in technical support.
  • Experience supporting MS Office products (QuickBooks experience preferred).
  • Recent working experience with Active Directory.
  • MS certifications a bonus but not required.
Requirements
  • High school diploma or equivalent required.
  • 1 year related IT work experience and/or training; or equivalent combination of education and experience preferred.

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