Customer Experience Specialist

2 weeks ago

Porac, Philippines beBeeCoordinate Full time ₱400,000 - ₱600,000
Job Description

• This is an exciting opportunity to join a dynamic team as a Customer Success Coordinator. As a key member of our support team, you will play a vital role in ensuring smooth client experiences by managing orders from intake to invoicing with accuracy and efficiency.

Key Responsibilities:
• Review incoming orders for accuracy, margin requirements, and artwork readiness
• Coordinate timelines with vendors and ensure orders are aligned with client expectations
• Track orders through production and delivery, updating the WIP dashboard daily

Client Communication:
• Respond to client questions, requests, and updates in a clear, concise, and timely manner
• Escalate challenges proactively, offering solutions and ensuring follow-through
• Maintain consistent updates with both internal stakeholders and external vendors

Invoicing & Follow-Through:
• Ensure timely and accurate invoicing of completed jobs
• Handle simple bookkeeping and billing reconciliation tasks

System & Workflow Excellence:
• Maintain up-to-date order status in CRM and WIP tools
• Flag inefficiencies or risks and participate in workflow improvement efforts

Quote & Pricing Coordination:
• Request and evaluate quotes from international vendors (e.g., China, Vietnam, Cambodia)
• Identify and recommend the best pricing options to the sales team based on availability and cost

Requirements:
• 2+ years' experience in virtual assistant, customer service, project coordination, or order fulfillment
• Highly organized with strong attention to detail
• Tenacious — you follow through until a job is complete
• Able to perform simple bookkeeping tasks accurately and independently
• Forward-thinking — you anticipate issues and propose solutions
• Excellent written and verbal communication skills

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