"PM Customer Support and Service Manager"
2 weeks ago
Job Title: PM Customer Support and Service Manager
Job Summary: We are seeking a highly skilled PM Customer Support and Service Manager to join our team at Cobden & Carter International.
Key Responsibilities:
- Manage the delivery of customer support services under Maintenance Agreement.
- Main point person for client concerns and escalations.
- Pro-actively provide status reports to clients and management.
- Act as a go-to expert for client calls and maintain knowledge of products and processes.
- Update and/or change customer service processes as needed.
- Accountable for team day-to-day activities and achievement of service promises.
- Establish and document operational processes for customer support.
Requirements:
- Bachelor's degree in Computer Science.
- Minimum 5 years of project management experience.
- Exceptional analytical and problem-solving skills.
- Excellent English communication skills.
- Experience with deposit, loans, and tellering.
- Ability to multi-task and perform duties with high accuracy and urgency.
- Proven ability to work in fast-paced environments.
Work Setup:
Shift: Dayshift
Setup: Hybrid
Location: Makati
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