Customer Service Representative

4 weeks ago


Quezon City, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS, INC Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at TOPSERVE SERVICE SOLUTIONS, INC. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through various communication channels.

Key Responsibilities
  • Receive and respond to customer inquiries and concerns in a timely and professional manner.
  • Assist and resolve customer issues through effective communication and problem-solving skills.
  • Encode and document all customer interactions for quality control and improvement purposes.
  • Work collaboratively with the accounting team to ensure seamless integration of customer data.
  • Provide excellent customer service and handle complaints in a fair and respectful manner.
Requirements
  • Bachelor's degree in any field.
  • No prior experience is necessary, but a strong desire to learn and grow with our company is essential.
  • Proficiency in computer applications and software.
  • Excellent communication and interpersonal skills.
  • Ability to work independently with minimal supervision.
  • Fluency in English and/or Filipino.
  • Willingness to work a 24/7 shifting schedule.


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