HR Operations Specialist

5 days ago

Angeles City, Central Luzon, Philippines beBeeHumanResources Full time ₱400,000 - ₱600,000
About Our Company

We are a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We help our clients represent, protect and grow their brands by leveraging a cloud-based infrastructure and delivering exceptional customer experiences.

We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.

We are seeking a dedicated and detail-oriented individual to join our team as an HR Operations Coordinator. You will play a crucial role in supporting the HR function by assisting with various people operations activities and ensuring the smooth execution of HR processes.

ResponsibilitiesEmployee Experience
  • Work with the HR team to deliver an empathic and customer service-focused experience for everyone at our organization.
  • Provide support to employee questions and inquiries, delivering high-level customer service and considering how we innovate and advance our HR Operations backbone.
HR Administration
  • Assist with the full employee lifecycle, including pre-boarding, onboarding, offboarding, leave administration, employee change requests and maintaining personnel records.
  • Coordinate HR-related documentation, such as employment contracts, offer letters, change letters, and HR-related correspondence in Rippling, and performance reviews in Lattice.
  • Manage employee data in Rippling while ensuring data accuracy and integrity.
Systems, Automation & Reporting
  • Ensure rigorous QA processes are implemented and followed for all data entry tasks.
  • Develop automation of HR processes in Rippling to eliminate manual repetitive tasks.
  • Ownership of the HR Confluence space and Human Resources Google drive, ensuring documents are up-to-date and accurate.
Employee Relations
  • Triage Zendesk tickets, ensuring a 24-hour response time across tickets.
  • Serve as a point of contact for employee inquiries regarding HR policies, procedures, and benefits.
Qualifications and Requirements
  • Bachelor's degree in Human Resources, Business Administration, or a related field is desired.
  • 3-5 years of experience in HR administration or a similar role.
  • Knowledge of Australian employment laws and regulations.

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