Digital Customer Experience Associate

2 weeks ago

Porac, Philippines beBeeCustomerService Full time ₱1,600,000 - ₱2,200,000
Job Overview

This role involves digitally resolving customer issues with professionalism and integrity to ensure customer satisfaction and retention. Key responsibilities include managing multiple tasks and interactions while prioritizing requests and concerns.

Key Responsibilities:
  • Digitally resolve customer issues through effective communication and problem-solving skills.
Requirements:
  • Strong analytical and customer service skills in English and Vietnamese.
  • At least 3 years of international contact center experience.
  • Good technical knowledge and troubleshooting skills, proficient in Excel and other MS Office tools.
  • Excellent written and oral communication, listening, and comprehension skills.
  • Stellar customer service skills and ability to de-escalate customer frustration.
  • Superior problem-solving skills and ability to work independently and objectively.
  • Dedication to customer experience with ability to build and maintain strong relationships.
Benefits:
  • Opportunity to develop strong technical and soft skills.
  • Challenging and dynamic work environment.

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