Retail Customer Experience Associate

2 weeks ago

Porac, Philippines beBeeCustomerService Full time ₱500,000 - ₱1,000,000
Job Title: Customer Service RepresentativeDescription:

The primary function of this role is to provide exceptional customer service, ensuring a seamless experience for clients. This involves managing interactions, processing orders, and maintaining accurate data entry across multiple platforms.

Key Responsibilities:
  • Customer Interaction Management: Respond to inquiries, resolve order issues, process refunds, and offer support via various communication channels.
  • Order Processing: Enter, update, and verify orders with precision and timeliness, ensuring accuracy in fulfillment.
  • Inventory Control: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions efficiently.
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into the system.
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.
  • Performance Monitoring: Track progress, report discrepancies, and optimize workflows.
Requirements:
  • Experience: Minimum 2-3 years in a similar role or eCommerce order processing.
  • Education: Bachelor's degree in Business, Marketing, or a related field (preferred).
  • Skills:
    • Strong data entry skills with high accuracy.
    • Excellent customer service skills.
    • Knowledge of inventory management and order tracking systems.
    • Familiarity with eCommerce platforms.
    • Proficiency in Microsoft Office and Google Sheets for tracking sales and reports.
    • Ability to multi-task and prioritize tasks in a fast-paced environment.
    • Strong written and verbal communication skills.

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